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Visitor Guide
During your visit to Forum Kayseri, you can refer to our Visitor Guide for information on security checks, parking usage, our pet policy, and the rules for using common areas.
During your visit to Forum Kayseri, you can refer to our Visitor Guide for information on security checks, parking usage, our pet policy, and the rules for using common areas.
Peaceful Environment: Visitors are expected to refrain from making noise, running, using skateboards/roller skates, or engaging in inappropriate behavior that may disturb other visitors.
Smoking: Pursuant to applicable laws, smoking and the use of electronic cigarettes are strictly prohibited in enclosed areas within the Shopping Center and at Shopping Center entrances; they are permitted only in designated outdoor areas.
Photography and Video: Photography and video recording for personal memories are permitted; however, written permission from the Shopping Center Management is required for professional shoots, commercial recordings, and interviews.
Promotion and Sales: Distribution of brochures, conducting surveys, sales activities, or any commercial/political activities may not be carried out without the permission of the Management.
Pet-Friendly Approach: Forum Kayseri is a pet-friendly center subject to certain rules (pets must be kept under control in a carrier, pet stroller, or while being held).
Vehicle Inspection Protocol: For the safety of all our visitors, under-vehicle security inspections are carried out by our security personnel at parking lot entrances. Vehicles whose occupants refuse the security screening are not permitted to enter the parking area.
Speed Limit and Traffic Rules: Pedestrians have priority within the parking area. Compliance with the designated speed limit of 20 km/h for safe driving within the parking area and adherence to traffic signs and directions are mandatory.
Parking Rules: Vehicles must be parked only within the designated parking lines. Accessible parking spaces are reserved exclusively for eligible visitors, and visitors are kindly requested to respect these spaces.
Security of Belongings: Visitors are strongly advised not to leave valuables, bags, or packages inside their vehicles. The security of vehicles and any belongings inside them is the responsibility of the vehicle users.
Restriction on LPG-Powered Vehicles: Pursuant to applicable legislation and fire safety standards, vehicles equipped with LPG/CNG fuel systems are not permitted to enter the enclosed parking area.
No Overnight Parking: Our parking area is available only during visiting hours. Security procedures are applied to vehicles left in the parking area after the center’s closing time.
Children and Young Visitors: For their safety, children under the age of 12 are requested not to remain inside the Shopping Center without an accompanying adult and must be supervised by a parent or guardian when using escalators/elevators.
Lost Property Procedure: Unattended items found inside the Shopping Center should be handed over to the Information Desk or Security Unit. Assistance regarding lost property inquiries is available from our Information Desk.
Use of Elevators and Escalators: For the safety of visitors with strollers, visitors with disabilities, and elderly visitors, priority should be given to using elevators; on escalators, children must be held by the hand and visitors must remain within the yellow lines.
Emergency Evacuation: In emergencies, security announcements and the instructions of authorized personnel must be followed strictly; Emergency Exit (Fire Escape) routes must be used instead of elevators.
Influence of Alcohol and Substances: Persons who are determined to be under the influence of alcohol or narcotic substances and who cause disturbance to others will not be permitted to enter the center; if they are already inside, they will be escorted out of the center.